How to Change Email on FxPro

Email Update Process Overview

Changing your email on FxPro starts by logging into your FxPro Direct account. We provide a secure method to update your contact details while maintaining account integrity. This process includes verification steps to prevent unauthorized access. Pakistani traders must ensure their new email is unique and valid. The entire update typically completes within 1 to 2 business days.

Access is possible via desktop or mobile platforms, both offering identical features for email management. Using a reliable internet connection is essential to avoid interruptions during the update. Verification emails are sent to both your old and new addresses to confirm your identity. This double validation protects your account from fraudulent changes.

Our system ensures all verification links expire to maintain security. Pakistani Standard Time is observed throughout this process. Traders can track status updates within the FxPro Direct dashboard notifications panel. We recommend reviewing all steps carefully before submitting your request.

Accessing FxPro Direct Platform

Visit the FxPro official website and select the login button at the top right. Enter your current email and password to open your trading dashboard. FxPro uses encrypted login protocols to safeguard your credentials. After logging in, locate the profile icon to find account management options. These settings include personal information, security preferences, and contact details.

Mobile Application Access

Our mobile app, available on Google Play and Apple App Store, offers full functionality for account updates. It adjusts to Pakistan’s local time zone and displays the Pakistani Rupee (PKR) for convenience. Open the app, tap the menu, and navigate to account settings. The interface is optimized for easy email updates using touch gestures and simple menus.

Browser Compatibility

FxPro Direct performs best on updated browsers such as Chrome, Firefox, and Safari. We recommend disabling conflicting extensions when managing sensitive account settings. A stable broadband connection is advised, especially in Pakistan’s urban or rural areas with variable internet quality. Our platform supports both desktop and mobile browsers equally.

Security Protocols on Login

Two-factor authentication (2FA) is mandatory for Pakistani users logging into FxPro Direct. After entering credentials, a one-time code is sent to your registered mobile phone. This adds a layer of protection before allowing access to account modification functions. Ensure your mobile device remains accessible during login attempts.

Email Change Request Submission

Once inside the account settings, locate the contact information area. Click the edit button next to your registered email address. Enter your new email twice to confirm accuracy. Our system performs real-time validation for proper email syntax and domain legitimacy. Pakistani users must use valid email domains, including .pk, to ensure deliverability.

Required Information Fields

Alongside the new email, provide your current password to authenticate the request. This prevents unauthorized changes and confirms your identity. Select a reason for the update from options like security concerns or provider change. This helps our support team prioritize and process your request efficiently.

Document Upload Requirements

We require a scanned copy of your CNIC for identity verification. Acceptable formats include JPEG, PNG, or PDF with a maximum size of 5MB. Additionally, upload a recent proof of address document such as a utility bill or bank statement. Pakistani residents can submit K-Electric or PTCL bills dated within three months. These documents must clearly show your full name and residential address matching your FxPro profile.

Submission Confirmation

After uploading documents and filling required fields, submit the email change form. You will receive a confirmation message summarizing your request details. Keep this confirmation for reference and tracking purposes. Any errors in submission will trigger immediate prompts for correction.

Verification Process Timeline

Our verification team processes all email change requests within 24 hours on weekdays, observing Pakistan Standard Time. Automated emails guide you through confirmation steps at both your current and new email addresses. The initial verification link sent to your old email expires after 24 hours for security.

Once confirmed, a second link is sent to your new email, valid for 48 hours. This ensures you have access before the account update completes. Throughout this period, you can track progress via your FxPro Direct notifications panel. SMS alerts are also sent to your registered Pakistani mobile number for critical updates.

Status Tracking Methods

Use the notifications tab inside FxPro Direct to monitor progress. Status updates include document review, verification completion, and any additional information requests. SMS messages contain reference numbers for easy communication with our support team. These notifications incur no charges for Pakistani users.

Verification Escalation

If verification exceeds 48 hours, contact customer support for assistance. We prioritize urgent cases during Pakistan’s business hours. Resubmitting unclear documents accelerates approval. Our team ensures all identity checks comply with Pakistani regulatory standards.

Security Measures During Email Transition

FxPro maintains continuous security protocols during your email update. Two-factor authentication remains active, requiring mobile confirmation for all sensitive actions. Trading positions and balances stay fully accessible without interruption. The only change applied is the email component of your login credentials.

Our system monitors unusual activity and temporarily restricts password resets during verification. Withdrawal requests may require additional confirmation to meet Pakistani financial regulations. Data encryption safeguards all changes, ensuring no loss or corruption during the update.

Temporary Access Restrictions

During verification, password reset functions are disabled to prevent unauthorized usage. Withdrawal approvals may require manual verification if requested simultaneously. Trading activities continue normally without limitation. These measures align with Pakistan’s financial compliance requirements.

Common Issues and Solutions

Verification emails may sometimes be delayed or filtered into spam folders. Pakistani users should whitelist FxPro’s official email domains to avoid missing notifications. Invalid email format errors occur when the new email lacks proper syntax or a valid domain extension like .com or .pk.

Technical Troubleshooting Steps

If the email change form does not load or submit, clear your browser cache and cookies. Use updated Chrome, Firefox, or Safari browsers recommended for best results. Disable interfering browser extensions. Contact FxPro’s 24/7 support in English or Urdu for persistent issues.

Verification Delays Resolution

Delays in document review can happen during high volume periods or Pakistani holidays. Submitting clear, high-resolution documents reduces processing time. Follow up with customer service if verification exceeds 48 hours. We escalate delayed cases to senior specialists for priority handling.

Post-Change Account Management

After changing your email, update any third-party platforms connected to your FxPro account. We provide API documentation to assist developers integrating trading services. Update automated trading tools to use your new email for notifications.

Configure your email notification settings in FxPro Direct to receive alerts on trades, margin calls, and market news. Pakistani traders can align notifications with local market hours for optimal timing. Testing your new email by requesting a password reset or account statement confirms proper integration.

Email Preference Configuration

Customize notification frequency from immediate alerts to weekly summaries. Select specific instruments, such as forex pairs or commodities, to trigger alerts. Configure price thresholds relevant to Pakistan’s economy for timely trading decisions.

Account Security Maintenance

Enable login alerts and device authorization through your updated email. Activate email confirmations for withdrawals and account changes. Update security questions and backup contacts to ensure full account protection. Maintain current mobile numbers and an alternative email for recovery options.

Step-by-Step Instructions: How to Change Email on FxPro

Step 1: Log in to FxPro Direct using your current email and password. Step 2: Access ‘Account Settings’ via the profile icon on your dashboard. Step 3: In ‘Contact Information’, click the edit icon next to your email address.

Step 4: Enter your new email address twice and select a reason for the change. Step 5: Provide your current password and upload required identity documents (CNIC and proof of address). Step 6: Submit the request and monitor verification through your notifications panel.

Step 7: Confirm verification emails sent to both old and new email addresses within the specified timeframes. Step 8: After successful confirmation, your account email updates automatically. Step 9: Update linked third-party platforms and test the new email functionality.